Sunshine Service Brake & Alignment
We have been going to Sunshine for years but with Covid I had concerns and asked for nearly contactless service. I was assured it would be done safely. The technician was nice but he did not even have a face covering on as he climbed in. I had to repeatedly ask for him to use his rag- which was hardly a face covering. Businesses should provide masks and mandate use by periodically checking. Disappointed that our concerns were not taken seriously.
My last reply was wrong, as I didn't have information about your recent phone call that our receptionist took for me. As is now my understanding, you had requested a contactless smog that we scheduled for Monday at 3:00pm. We noted it on the work order that they wanted a contactless smog, we got payment over the phone, and you handed us a signed envelope through the mail slot in the door. There is no way that the technician can perform the smog in a contactless manner on a motorhome if the customer is sitting inside the vehicle. You did call back and told our receptionist to tell me that I was mistaken as to my initial online reply to your review. Because, you had to tell the technician a few times to put his mask on, though he said it only slipped off of his nose while climbing into the motorhome. I take your word for that. You also commented on the fact that he was not wearing what you considered a proper face mask and that he insisted on wiping down the vehicle even though you had stated to him a couple times that you would prefer to do it in a way that there is no contamination. You also said that you cared for elderly and a pregnant woman, and that you wanted to be as safe as possible to reduce the risk of exposing them. Your review is accepted a fact, and we apologize that your experience wasn’t good. We have been requiring masks for over a year. The mask that you felt was not appropriate, is considered acceptable for mechanics in this work environment. I am very sorry that this occurred while you were here. We sincerely apologize.
- Sunshine Service Brake & Alignment