Sunshine Service Brake & Alignment
I went to Sunshine Service this morning for a smog check and a brake check. Amazingly, I had a great time waiting for my car to be serviced! Who does that? I was greeted by customer service agent, friendly Scott, who confirmed my appointment, and let me know what was going to be entailed. I wasn't sure if my brakes needed replacing so I stuck around for the "report". The waiting room is roomy and clean, with very comfortable chairs. There is coffee and a fridge full of drinks. You can watch their flat screen TV, or not. Besides Scott, the owner, Mark, and the other customer service agent, Kalii were also most congenial and informative. This is a HUGE plus! I have sat in the Lithia Volkswagon Service waiting room and listened to the customer service reps mock the customers who have called in and laughed about their customers' problems after interacting with the customers as if they really cared. This was the farthest thing from what I heard at Sunshine! In fact, I could hear Kalii calling customers and inquiring as to how well their service to their cars had been performed. This place cares! After a short time period, Scott let me know what they had found so far (in this case, NOT FOUND as my brakes were fine). (Obviously, not in it just to make bucks. I had NO problems?) He told me they would put the wheels back on and I could take the mechanic on a ride and see if I was experiencing the same problem but that they thought it was all a case of a need to rotate my tires, and they were doing that. I took the mechanic, Kenny, on a ride (also a very nice man, especially since I almost got us in an accident and he helped me avoid it) and could not detect the problem. They explained that because I have on snow tires, they are very aggressive and need to be rotated every time I get the oil changed. Guess who will be doing that from now on? Yep. Sunshine Services. Kenny went the extra mile and explained that if I just drove the two blocks to DMV and used the automative teller, I could use my postcard from DMV and renew my registration in less than 5 minutes and that I would even get the printed registration and tag for the car right then. And that's exactly what I did. Who would rave about a car service business? Me. Because I have definitely experienced the worst service in the world elsewhere and have now experienced the best! Go there. You won't be sorry.
Thank you so much for the positive review, glad we could help.
- Sunshine Service Brake & Alignment