5
Sunshine Service Brake & Alignment

Sunshine is a breath of fresh air for me! I have been in Reno for about 10 years and found it difficult to find a mechanic or shop I could trust. My husband is unable to assist with auto-related issues so it’s all up to me. I have been lied to by mechanics who tried to get me to make repairs that I did not need or that would not have cured the problem I was having with my car. I purchased new tires recently and the tire dealer referred me to Sunshine for the alignment. I called them to inquire about the work I needed. They quoted me a fair price, told me to drop off my car before work, and they even gave me a ride to work after we did the paperwork! I waited for them to call me and tell me I needed more than just an alignment and that my car needed mechanical work before it could be aligned properly. That call never came! When the work was done, they picked me up from work and took me back to the shop and the price was exactly what they quoted me over the phone! They also did an inspection of the car and gave me a list of things that needed to be repaired or serviced in the near future. Since they are a full service shop, I will be going back to them for all service and repairs when I am ready to have those items taken care of. And ladies - They have gourmet coffee available and the waiting area is clean and comfortable which we all appreciate!

What a nice review, Pat. Thank you so very much. Wow! Mark

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Great service and price for my timing belt and water pump scheduled maintenance. Fast and courteous!

Thanks, Josh. We'll be here when you need us. We appreciate the review. Mark

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Good quote on repair. They were able to get it done that very day.

We're glad we could help, Scot. Thanks for being our customer. Mark

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Went in expecting to have a full brake job done . After the inspection ,I was told brakes were still okay and I work was needed at this time. When brakes are needed, they will be done here. Very honest and pleasant to deal with.

Thanks, Mike, for the great review. We look forward to working with you in the future. Mark

- Sunshine Service Brake & Alignment
3
Sunshine Service Brake & Alignment

I called to schedule a tire rotation. I was 10 minutes early to my scheduled appointment yet it took an hour to do a sub-five minute job. I like these people and want to be a customer but this motivates me to look elsewhere. After-hours calls do not give you the chance to leave a voicemail and there is no weekend service. They do good work but it is challenging to get in.

Rick, I'm very sorry that you had to wait at all. You are correct. A simple tire rotation should not have taken as long as yours did, especially when you had a specific appointment. This review is actually very troubling because, we really do want every aspect of your customer experience to exceed your expectations. I really mean that. If our best isn't good enough, then we have to try harder. My (our) sincere apologies. I hope you give us another chance. Mark

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

I never get less than stellar service at Sunshine. Their services advisors are on top of things, always friendly, very informative. I haven't met their mechanics, but they are obviously top-notch. Every vehicle issue we bring in, is skillfully solved, quickly and correctly. We have a fleet of service vehicles, so I have had numerous opportunities to use their service over the last year and a half. Never once has the team Sunshine left me feeling like they didn't care about my problem or weren't interested in me as a customer. The owner Mark personally talk to me about my vehicles on almost every service visit. So glad to have found Sunshine Service!

Brandon, Thank you for the great review. I'd be glad to introduce you to the guys, the next time your in.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

I dropped a big chunk of change at another auto repair shop and my car came back in worse shape than before the work. I needed to find another mechanic to fix the new problems and found Sunshine. They stopped my car from overheating and worked with me to find a reasonably priced solution. They also kept me in the loop while the car was being worked on and they have a wonderful kid friendly waiting room. They are my go to shop from here on out.

Awesome news, Rachel. Thanks a million for the kind review. We're looking forward to being your go-to shop from now on. We'll do our best to always deserve your approval. Mark

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Great service and friendly people.

Thank you, Kenneth, for the great review.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Great people. Really know what they are doing. You can feel very comfortable with them working on your vehical.

Thank you, Bonnie, for the nice review. And, for being a customer.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

thank you

Thank you for being our customer.

- Sunshine Service Brake & Alignment
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