Sparks and Reno Auto Repair

I called to see if I could get an appointment for a front end alignment. The polite lady who answered told me that she would need to transfer me to someone who could check the schedule. Before she could transfer me, she needed: first and last name, phone number, address, email address, urgency of the issue. It's interesting that she didn't ask about the year/make/model. After 4m45s (I looked at the call time on my phone), she told me that no one is available to check the schedule and I'd be receiving a call back. I'm still waiting. I understand that their work is good but I think the front end customer relations could use a little tweaking. edit EDIT edit EDIT edit EDIT edit EDIT edit EDIT I got a call from the owner 31 minutes after the answering service experience. As it turns out, the shop is closed today for Independence Day (observed) and I'm on the list to get a call tomorrow. I'll edit after the service. Thanks for the call-back. edit EDIT edit EDIT edit EDIT edit EDIT edit EDIT We dropped the car off on Wednesday with the understanding that there is no appointment available until the following week. We were on standby for any cancellations. The job was done the next morning and the car drives as good as new. They honored a verbal estimate that was about 25% lower than the one I signed. Also, a corroded bolt broke and they replaced it without charge. In summary, great service that is highly recommended. The answering service that caused my initial review is no longer associated with the place.

Best waiting lounge ! Clean and comfortable . Super professional staff! I love the way they illustrate the vehicle inspection too. I felt like my Tacoma was in good hands! I'll definitely take my truck into get service there again.

Update: Thank you, Rick for helping turn this experience around for us. We needed the straightforward and transparent communication that you provided us. And your follow up call the day after we picked up our RV helped turn this stressful experience right side up again. I changed my rating from 2 stars to 4 stars! Initial Review: We used to have really EXCELLENT experiences here! But this is turning into a nightmare now. They haven't been communicating with us regarding our RV that has been there for nearly two weeks (for a scheduled appointment that we prepaid a large sum of money for). We are supposed to leave tomorrow and still our RV hasn't had its work done. We keep calling and getting a different reason why and a different estimated time of completion. What a powerless position we are in. I would love to change this rating, but feel others should know what is happening.

Good

They are honest and don’t create extra work.

Always excellent customer service and on time. There’s no better place in town for 4x4 alignment.