Sparks and Reno Auto Repair

Unprofessional and overcharging is putting this incident mildly. This is going to be a long review, so hold on tight. I had a small collision on 2/4/19 and had my car brought to Sunshine to work on. Right from the get-go, there was friction between the shop, myself and insurance. Everyone I spoke with there stated they 'Don't like to deal with insurance" and make multiple comments to me AND my insurance agent making us both uneasy. Fast forward 3 WEEKS due to complications on the insurance AND the shop side. They uncharged me almost $300 for parts after my insurance gave them a %25 markup on parts. I attempted to negotiate with Kalii and his superior Rick, both tried to tell me they only make %4 profit off each job and cannot lower the price. Kalii went so far as to tell me they were going to hold onto my car until I paid the extra $300. With no other option, I paid it and felt strong armed. FINALLY after 3 weeks I get it out and drive away. Immediately i notice something is wrong and get it back to them to take a look at. We take it for a test drive and the mechanic notices it too, so they throw it on a rack and look. OH, THEY FORGOT TO REPLACE THE DAMAGED RACK-N-PINON THAT WAS DAMAGED FROM THE ACCIDENT! So, basically, I had my car being "fixed" on for 3 weeks, held for ransom for additional $300, had to cancel a special dinner for my wife's birthday because we couldn't drive to family in California, and to top it off? They didn't even fix what they were supposed to fix. Mark, the owner, I hope you see this and email me. Your sign out front says you have been in business since 1951. All i wanted was to have my car made whole again and I trusted your team to do that for the price that was paid. They have failed you and me and I don't ever see myself going to your shop or recommending anyone to see your place of business ever. If you want to contact me email me at [email protected]

Correction to my last review... Brian was not nervous Cesar..... bahaha, but he was very nice and helpful!!!

Brian was super nervous Cesar and explained in detail what was going on with my brakes. They repaired my truck fast and it is such a relief!!

Very happy with the service provided and the great customer service prior to the appointment.

thank-you!

Overall excellent service and providing updates on my truck. The truck repair was done in two days and so far meets my expectations. This is a return visit due to a component failure not due to Sunshine service's procedures. One brake caliper had failed and Sunshine honored the warranty and replaced both calipers. Nice to see honest, expeditious and friendly service. If the situation arises, I will use Sunshine again.

Good shop, only used for alignment, but they provide report that shows what was all out of spec. Will use again.

Sunshine is my "go-to" auto repair establishment. They know what they are doing and make an extra effort to get the vehicle back to the customer with the least possible delay. They are honest and do not try to "up-sell" additional work. On my last visit, they actually got my truck back to me well in advance of the originally promised time. Good work, Sunshine.

Very pleased with the service I received. Definitely will be taking our other vehicles to them!!

I slid into a curb while driving on ice. After doing the initial repairs my alignment was as straight as Freddy Mercury. Not a single place I called to do the alignment could service me because my 2007 Cadillac CTS requires a special camber adjustment tool. Sunshine had the tool and was able to have my alignment done in a reasonable amount of time. They were friendly and more than happy to answer all my questions about the alignment process. Five Stars from me. 👍