Sunshine Service Brake & Alignment
I called to schedule a tire rotation. I was 10 minutes early to my scheduled appointment yet it took an hour to do a sub-five minute job. I like these people and want to be a customer but this motivates me to look elsewhere. After-hours calls do not give you the chance to leave a voicemail and there is no weekend service. They do good work but it is challenging to get in.
Rick, I'm very sorry that you had to wait at all. You are correct. A simple tire rotation should not have taken as long as yours did, especially when you had a specific appointment. This review is actually very troubling because, we really do want every aspect of your customer experience to exceed your expectations. I really mean that. If our best isn't good enough, then we have to try harder. My (our) sincere apologies. I hope you give us another chance. Mark
- Sunshine Service Brake & Alignment