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5
Sunshine Service Brake & Alignment

I went to Sunshine Service this morning for a smog check and a brake check. Amazingly, I had a great time waiting for my car to be serviced! Who does that? I was greeted by customer service agent, friendly Scott, who confirmed my appointment, and let me know what was going to be entailed. I wasn't sure if my brakes needed replacing so I stuck around for the "report". The waiting room is roomy and clean, with very comfortable chairs. There is coffee and a fridge full of drinks. You can watch their flat screen TV, or not. Besides Scott, the owner, Mark, and the other customer service agent, Kalii were also most congenial and informative. This is a HUGE plus! I have sat in the Lithia Volkswagon Service waiting room and listened to the customer service reps mock the customers who have called in and laughed about their customers' problems after interacting with the customers as if they really cared. This was the farthest thing from what I heard at Sunshine! In fact, I could hear Kalii calling customers and inquiring as to how well their service to their cars had been performed. This place cares! After a short time period, Scott let me know what they had found so far (in this case, NOT FOUND as my brakes were fine). (Obviously, not in it just to make bucks. I had NO problems?) He told me they would put the wheels back on and I could take the mechanic on a ride and see if I was experiencing the same problem but that they thought it was all a case of a need to rotate my tires, and they were doing that. I took the mechanic, Kenny, on a ride (also a very nice man, especially since I almost got us in an accident and he helped me avoid it) and could not detect the problem. They explained that because I have on snow tires, they are very aggressive and need to be rotated every time I get the oil changed. Guess who will be doing that from now on? Yep. Sunshine Services. Kenny went the extra mile and explained that if I just drove the two blocks to DMV and used the automative teller, I could use my postcard from DMV and renew my registration in less than 5 minutes and that I would even get the printed registration and tag for the car right then. And that's exactly what I did. Who would rave about a car service business? Me. Because I have definitely experienced the worst service in the world elsewhere and have now experienced the best! Go there. You won't be sorry.

Thank you so much for the positive review, glad we could help.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

An out of state car breakdown led us to check YELP and head to Sunshine Auto Repair Service. We were given all the information about our problem in a very timely manner and it was fixed at a fair price by very friendly and knowledgeable mechanics. They went the extra mile for us. You can absolutely trust these guys!!!

5
Sunshine Service Brake & Alignment

As always, the service was outstanding at Sunshine. It's service like this that has kept me as a customer since the late ninety's.

5
Sunshine Service Brake & Alignment

Getting the alignment on my car here was an unexpected great experience. Kalie who helped me was very pleasant, courteous, and professional. I had gotten new tires mid afternoon and took the car over there right after. Because they needed four hours, we left the car. They called early the next morning and said it was done. When I went to pick up my car, they explained what they did, what I should do to keep in alignment (don't run into/over curbs, avoid if I can, pot holes, etc) and to call them if I had any questions.It is the best auto experience besides the tire department at Costco since we moved to Reno. I had considered waiting until I could go down to Orange County, CA, to get it done but the tires and alignment would be good to do the trip. Thank you Sunshine.

5
Sunshine Service Brake & Alignment

Great service, as always - on time, done when they told me it would be done, no problems!

5
Sunshine Service Brake & Alignment

Sunshine Service has always done an excellent job on my cars. They are trustworthy and very professional. Haven't come across an problem with my car they can't solve. They did a great job with the brakes and rotors on my wife's BMW and they are one of the few auto repair shops in Reno to offer amsoil brand motor oil.. Give them a try you won't regret it.

Thanks for the positive review. Glad you were happy with the services our mechanics did on your car. We look forward to being your auto repair shop for many years to come.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Front desk was polite and prompt, technician was very efficient and polite,

5
Sunshine Service Brake & Alignment

Always feel good walking into the shop to drop off my Yukon. Friendly staff, welcoming atmosphere and most of all, honest work.

5
Sunshine Service Brake & Alignment

I called Sunshine Service with a headlight problem. Even tho there were RV's scheduled the shop was able to get me in the same day. The problem was identified & they fixed my car. They are HONEST and charged a fair price. I highly recommend Sunshine Service & their expert team, the fastest & friendliest service in town!

5
Sunshine Service Brake & Alignment

good customer service

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